Quality Policy

OTC is committed to deliver qualitative services to our valued customers. Relevant, attainable and current Objectives for the QMS will be communicated to staff and progress against them measured and reported.

The policy embraces the following key principles:

  • The satisfaction of customers shall be the primary focus of the quality management system.
  • Setting quality objectives and targets in line with its operational goals.
  • Open and constructive communication with all stakeholders.
  • Systems and controls shall be designed to ensure complete understanding of customer requirements and consistently accurate and effective product provision.
  • Suppliers are integral to the quality process and company staff shall work closely with them to meet customer’s needs.
  • Staff shall be encouraged and empowered to participate in quality improvement activities through teamwork and consultation.
  • All staff shall have individual responsibility for understanding and applying this Quality Policy in the        performance of their task.
  • Company management is fully committed to the Quality Policy through provision of resources, active participation in quality improvement activities and leadership by example.

This policy will be made available to the employees and reviewed annually to ensure its relevance to the organization.